Our hours of service are Monday through Friday, 9:00 am to 8:00 pm (EST).
We process orders from Monday to Friday, and orders placed after 8:00 pm on Friday will be processed first after 9:00 am on the following Monday.
Weekend orders will be prioritized after 9:00 am on the next business day.
1. Which regions support delivery?
Homesteadworld.com is located in North Carolina state, USA, and our shipping address is 6615 Accrington Ct, Charlotte, North Carolina, United States. We currently only support orders placed in the continental United States.
Any subsequent adjustments will be posted on the Website without notice. We apologize for the inconvenience.
2.How long is the delivery time?
Delivery time is 7-12 business days for all orders originating in the US. The order processing time is 1-3 business days. Shipping time is 6-9 business days.
3.How long does it take to process an order?
We promise to make every effort to deliver the order as soon as possible after receiving it, and all orders will be processed within 1-3 business days. Orders are not processed on weekends.
4.Freight methods and charges
For all U.S. orders, we ship using DHL Express, and we ship for free on packages over $80. Shipping time is 6-9 business days after shipment. If the order amount does not reach $80, we will charge a delivery fee of $5.
5. How to deal with the long transportation time of the goods?
In the absence of special remarks, if you have not received the express delivery within 12 business days, you can contact us by phone (+1)878-355-7547 or email [email protected], and we will arrange a refund or re-delivery for you.
6.Who is responsible for taxes?
Sales tax is the responsibility of the customer.
7.What should I do if the goods are lost?
If roof bag is accidentally lost during transportation, you can contact us by email [email protected], and we will help you contact the courier company for processing. And arrange a refund or reissue for you in time.
8.Sign for receipt
We hope that you sign for it yourself.
If someone else signs for it, please ensure that your package will not be lost.
If you have any questions about the contents of the shipping page, please contact us by email [email protected] or call (+1)878-355-7547 and we will solve the problem for you within one business day.